Work Experience

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Studio Operations Lead (Facilities Management & Creative Space Operations)

Apple (Contractor), Culver City, CA

2024 - Present

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● Drive strategic studio planning and operational excellence across multiple creative studios across geographically distributed locations, ensuring functional alignment with evolving team needs, executive vision, and brand standards ● Manage and mentored a team of studio coordinators, overseeing performance, onboarding, weekly audits, and issue escalation workflows ● Direct all aspects of facilities management, including HVAC, lighting, electrical, janitorial, security, pest control, and vendor coordination, maintaining studio readiness at all times ● Act as the primary liaison between creative, design, and facilities teams to support seamless project execution, construction updates, and emergency repairs ● Develop and implement preventative maintenance and capital replacement plans in collaboration with internal partners ● Oversee studio access control and badge issuance policies, serving as Secure Access Manager assistant and coordinating with global security to maintain compliance and safety standards ● Partner closely with Design, RE&D, Security, and Creative Stakeholders to execute internal office moves, space programming, and seating strategies ensuring minimal workflow disruptions and workspace alignment with team growth ● Create and maintain all studio documentation, including facility information, how-to guides, and facility protocols and procedures ● Champion operational improvements, including root cause analysis of recurring issues and proactive resolution planning to reduce downtime ● Coordinate conference room configurations, studio event logistics, and cross-functional support ensuring alignment with brand standards ● Manage budget forecasting for facilities operations, studio equipment, and special projects, delivering under budget while improving efficiency ● Support cultural and brand consistency by maintaining signage, wayfinding, and studio environment standards in collaboration with creative leads  

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Studio Project Manager

Apple (Contractor), Culver City, CA

2023 - 2024

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● Led end-to-end execution of various space planning initiative, including creative studio configurations, team relocations, and workplace enhancements, ensuring alignment with business priorities and seamless delivery ● Developed clear, engaging keynote presentations to communicate space planning updates and project impact to stakeholders ● Handled sensitive and confidential information with the utmost integrity and discretion ● Demonstrated sound decision-making capabilities, effectively communicating rationale for complex decisions ● Led and oversaw the preparation of reports covering financial status, and project summaries ● Anticipated and mitigated project risks, responding proactively to shifting timelines, delays, and resourcing changes ● Developed and maintained key project documentation, including project briefs, schedules, status reports, and knowledge repositories ● Ensured timely and appropriate engagement of stakeholders, aligning them at the right level and time ● Organized and facilitated meetings and working sessions to drive project alignment ● Assisted in the design, implementation, and measurement of program performance metrics ● Ensured all project deliverables were completed on time and met defined objectives ● Managed a diverse range of deliverables, including data collection, reporting, content creation, internal communications, event planning, process development, and change management ● Supported both new and ongoing projects, providing continued assistance to ensure sustained success

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Account Manager / Project Manager

Pepperdine University, Malibu, CA

2022 - 2023

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● Served as primary point of contact and built long-term relationships with client ● Developed trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors ● Ensured the timely and successful delivery of solutions according to customer needs and objectives ● Clearly Communicated the progress of monthly and quarterly initiatives to internal and external stakeholders ● Forecasted and tracked  key account metrics ● Enhanced department and organizational reputation by accepting ownership of new and diverse requests and exploring opportunities to add value ● Maintained client satisfaction and delivered exceptional day-to-day service ● Assisted with the completion and updates of project deliverables, proactively anticipated opportunities to provide value, and ensured deadlines and expectations were consistently met ● Helped define performance expectations and success metrics for projects  ● Held vendors and internal team members accountable for meeting or exceeding goals, actively aligned team performance with project objectives, and engaged stakeholders with minimal oversight ● Adapted project methods to client needs and evolving priorities, consistently seeking ways to improve delivery, performance, and skills ● Guided project teams and managed daily execution, accepted full accountability for outcomes, and maintained regular communication with clients ● Led project execution, delegated responsibilities effectively, and addressed challenges and opportunities proactively ●  Created original reporting content, analyzed data to deliver value-add recommendations, and served as the primary client contact across projects—anticipating needs and delivering high-quality, solution-oriented service

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Facility Project Manager

Universal Studios Hollywood, Los Angeles, CA

2021 - 2022

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● Led campus renovation projects from inception to occupancy ● Led development of project scope, budget, timeline, obtaining necessary approvals, change orders, and reports ● Partnered with Purchasing Department on RFP development and contractor selection or self-perform with internal trades ● Arranged expert consultation services required for projects, such as architects, engineers, surveyors, or designers ● Served as point of contact between stakeholders, committees, and external consultants/contractors ● Accelerated project meetings with internal and external stakeholders ● Spearheaded communication to key stakeholders by informing of project status, communicating any issues impact project delivery ● Ensured proper close-out of all projects, including final punch list, and close-out documents ● Led project resource acquisitions and approvals, coordinating with local community officials for clearances; reevaluated bridge designs with engineers, updating construction documents to reduce costs ● Examined system inefficiencies, customer requirements and business process timeline, compiling reasons for outages and breakdowns ● Analyzed service proposals contracts, and negotiating pricing ● Supervised performance under contract with internal trades and third-party agencies ● Ensured adherence to policies, procedures, safety guidelines, constructions safety procedures ●Obtained necessary approvals for job approval including estimates, change orders, material orders, and invoicing●Assisted with capital planning by identifying project needs and deficiencies, estimating project needs, and classifying and prioritizing major projects ● Led and oversee salaried and hourly employees (e.g., construction, electrical, HVAC, plumbing) ● Leadership by providing feedback, training, motivation, direction, and discipline to employees and direct reports ● Led around two hundred projects per year; all varying in budget and scope ● Designed and executed projects to minimize future corrective maintenance

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Facility Asset Manager

Universal Studios Hollywood, Los Angeles, CA

2018 - 2021

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● Managed third-party vendor projects including corrective and preventative maintenance ● Managed the development and administration of the department budget ● Build and manage an asset recording tool to track a sustainability strategy ● Identified 3-5 year capital/expense expenditure needs, managed the current year forecast, cost to date and project timelines, and provided monthly executive updates  ● Managed project opportunities for the Multi-Capital Plan (MCP) by defining and presenting facility capital projects and associated costs based on lifecycle asset roll-up ● Developed, maintained, and improved recurring, integrated multi-year plans for all facility units with a special focus on one year out ● Responsible for developing budgets and long-range facilities plans based on company growth and future facilities needs ● Kept executive staff informed about potential facilities operational risks, opportunities, and recommended actions ● Managed budgets and approved contracts of all third-party vendors ● Oversaw contractors involved in facility projects and delivery of services ● Developed and maintained department metrics and Key Performance Indicators (KPI) ● Actively participated in required training and development programs and electives as suit one's needs, and supporting colleagues, trainers, and management as appropriate with these efforts ● Determined and assembled processes for internal trades to take on normal external responsibilities including capital mechanical and kitchen installs  ● Lead HVAC/R team through preventive and corrective maintenance parkwide

 

Assistant Project Manager

Project Management Advisors, Inc., Los Angeles, CA

2015 – 2018  ​

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● Assisted with development and completion of project specific tasks as required to meet or exceed expectations of client and fulfill contractual obligations  ● Assisted with planning and analysis of conceptual design issues and pre-construction activities ● Coordination and review of development of architectural and engineering construction drawings and bid documents  ● Recorded, comprehended, and enforced contractual requirements for design and construction professionals; contributed project management staff in generating contracts and addenda ● Served as liaison between client, design and construction professionals ● Met with contractors, architects, engineers and consultants to review project status and resolve issues ● Collaborated in review and analysis of potential changes to budget or schedule ● Sustained and followed‐up on project open item lists ● Directed and/or documented project meetings ● Monitored of construction budget and schedule including updates and maintaining of web based project controls ● Facilitated building permit process and supported design and construction professionals in securing required permits  ● Observed and documented construction process and construction related issues (field reports, job walks, etc.) ● Maintained and followed-up on project open item lists ● Restructured project close out process to completion ● Prepared documentation for analysis and review of specific issues Direct and/or document project meetings ● Assembled and reviewed materials for project draw packages ● Promoted highest level of professionalism and ethics

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Assistant Project Manager, Planning and Asset Management

The Walt Disney Company, Burbank, CA

2014 – 2015        ​

● Developed department programs and procedures to maximize efficiency of invoicing, contracting, and closeout ● Assisted project managers during the architect, general contractor and other vendor bid processes ● Reviewed payment applications for general contractor, architect, consultant, and vendor accounts and provide recommendation for approval or revisions ● Performed final quality review of all documentation prior to submission for department approval ● Assisted project managers in coordination with governmental agencies for applications and approvals and meet with relevant agencies to facilitate approvals ● Managed in tracking and distribution of directives, tracking of potential change orders, quality control of change order requests, and compiling change order requests ● Managed and coordinated selected project vendors in collaboration with project managers ● Collaborated with project controls and project managers on monthly cost reports, cash flows, and other reporting as needed ● Researched and facilitated resolution of project issues in collaboration with project managers ● Coordinated with fixed assets for final capitalization of projects

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Assistant Project Manager 

All America Engineering General Contractor, National City, CA

​2013 – 2014

 

● Determined constructability by comparing plans, specifications and drawings to identify any discrepancies or missing details. Issue RFIs to gather necessary information ● Assisted in obtaining necessary permits and assist with Estimating to ensure quality take-offs ● Prepared scope of work, contracts and job orders to necessary subcontractors ● Generated, update and tracked all RFIs, submittals and procurement items with Architects, Engineers and Subcontractors to ensure the project schedule is met ● Reviewed and prepared all necessary change order requests ensuring validity of pricing and consistency of presentation to owner ● Generated and tracked all payment applications from subcontractors and to owner. Developed and maintained positive subcontractor relations through establishing and maintaining good communication, communicating on responsibilities, changes and issues, and following up on requests

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